FAQ
General Questions
Q: What makes CatTreatShop treats different from other cat treats?
A: CatTreatShop treats are made from 100% freeze-dried chicken breast. They’re single-ingredient, high-protein, and free from grains, additives, or preservatives, making them a healthy choice for your cat.
Q: Are these treats suitable for all cats?
A: Yes, our treats are perfect for cats of all ages, from kittens to seniors. They’re especially suitable for cats with dietary sensitivities, as they contain no grains, fillers, or artificial ingredients.
Q: What is freeze-drying, and why is it used?
A: Freeze-drying is a gentle process that removes moisture while preserving nutrients and flavor. This ensures our treats retain their natural taste, protein content, and freshness without the need for preservatives.
Ingredients and Nutrition
Q: What ingredients are used in CatTreatShop treats?
A: Our treats are made from 100% freeze-dried chicken breast, with no other ingredients or additives. They are pure, natural, and protein-rich.
Q: Are these treats hypoallergenic?
A: Yes, since our treats contain only one ingredient (chicken), they’re suitable for cats with allergies or sensitivities to grains, gluten, or artificial additives.
Q: What are the nutritional benefits of freeze-dried chicken treats?
A: Our treats are high in protein (88%) and low in fat, providing essential nutrients for muscle health, energy, and overall well-being. They’re also gentle on digestion, making them a great choice for cats with sensitive stomachs.
Subscription Service
Q: How does the CatTreatShop subscription service work?
A: Our subscription service allows you to receive your cat’s favorite treats automatically at your preferred frequency (every 2, 4, or 8 weeks). This ensures you’ll never run out, and subscribers receive special discounts and perks.
Q: Can I change or cancel my subscription?
A: Yes, you can easily manage your subscription through your account. You can update your delivery schedule, pause, or cancel your subscription at any time.
Q: Are there any benefits to subscribing?
A: Absolutely! Subscribers receive discounts on every delivery, early access to new products, and free shipping on select plans.
Ordering and Shipping
Q: Where do you ship?
A: We currently ship within the UK and to select locations in Europe. Please check our shipping policy or contact us for details on specific destinations.
Q: How long does it take to receive my order?
A: Orders are typically processed within 1-2 business days. UK orders usually arrive within 3-5 business days, while European orders may take 7-10 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on subscription orders and on single orders over a certain amount. Visit our shipping policy page for more details.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email so you can follow its progress.
Returns and Exchanges
Q: What is your return policy?
A: We want you and your cat to be completely satisfied with our treats. If you’re not happy with your purchase, you may return unopened items within 30 days for a refund. Please contact our support team for instructions.
Q: Can I return opened packages?
A: For safety and hygiene reasons, we’re unable to accept returns on opened packages unless the product is defective or damaged.
Q: How do I request a return or exchange?
A: If you need to return or exchange an item, please contact our customer service team at support@CatTreatShop.com with your order number and reason for the return.
Product Storage and Use
Q: How should I store CatTreatShop treats?
A: To keep your treats fresh, store them in a cool, dry place. Once opened, ensure the package is tightly sealed, or consider transferring treats to an airtight container.
Q: How long do freeze-dried treats stay fresh?
A: Unopened freeze-dried treats have a long shelf life (up to two years). Once opened, we recommend using the treats within 30 days to ensure maximum freshness.
Q: Can I use these treats for training?
A: Yes! Our treats are perfect for training. They’re small, easy to break into smaller pieces if needed, and highly motivating for cats.
Account and Payment Questions
Q: Do I need an account to make a purchase?
A: No, you can check out as a guest. However, creating an account allows you to track orders, manage subscriptions, and receive special offers.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express) and PayPal. We also offer secure payment processing for your convenience and security.
Q: Is my payment information secure?
A: Yes, we use encrypted payment processing to ensure your information is safe and secure.
Contact Us
Q: I have a question that isn’t listed here. How can I reach you?
A: We’re here to help! Please reach out to our customer support team at support@CatTreatShop.com or use our contact form on the website. We’ll get back to you as soon as possible.